Terms and Conditions

Lack of knowledge of this document does not exempt you from compliance with the terms established herein, and any breach derived from them shall remain under your sole responsibility. If you do not understand the language in which these terms are written, Synora shall not be held responsible. Furthermore, these terms shall be considered automatically accepted upon joining the server or using any of our services.

Synora reserves the right to modify these terms and conditions at any time and without prior notice.

Synora provides digital products, licenses, dedicated deployments, subscriptions, and related services.

We reserve the right to:

• Modify services.
• Temporarily suspend features.
• Remove functionalities.
• Update systems.
• Cancel products or services.

We do not guarantee permanent availability, uninterrupted operation, full compatibility with all systems, or continuous error-free access.

Interruptions may occur due to:

• Maintenance.
• Updates.
• Technical issues.
• External attacks.
• Infrastructure failures.
• Third-party failures.

All payments must be made using payment methods accepted by Synora.

A payment grants the user a limited, personal, non-transferable and revocable license to access the Synora platform and its included features for the period associated with the purchased plan. The user is paying for access to our platform, not for ownership of any software, model, or third-party product. Access automatically ends when the paid period expires unless renewed.

By making a payment, the user confirms that:

• They are authorized to use the selected payment method.
• They understand they are paying for time-limited access to the Synora platform.
• They accept all prices and conditions established.

Payments may be processed in cryptocurrency through third-party payment providers. You are solely responsible for sending the correct amount to the correct address and for any network or gas fees. Due to the volatility of cryptocurrencies, the value of a payment may change between sending and confirmation; payments are credited based on the amount actually received and confirmed on-chain, and no refund or adjustment is issued for exchange-rate fluctuations, under- or over-payments, late confirmations, or transfers sent to incorrect addresses.

Synora may change its prices, plans, features and quotas at any time and at its sole discretion. Price changes do not affect a period you have already paid for; they apply to any subsequent purchase or renewal. Continuing to use the services after a change takes effect constitutes acceptance of it.

All transactions are final unless explicitly stated otherwise.

Due to the digital nature of our products and services, all sales are final and non-refundable.

Refunds will NOT be issued for:

• Change of mind.
• Lack of knowledge about the product.
• Failure to read the description before purchasing.
• Problems caused by the user's configuration.
• Payment errors.
• Transfers sent to incorrect wallets or addresses.
• Suspensions or bans resulting from rule violations.
• External incompatibilities outside our control.

In exceptional cases, Synora may consider a partial or full refund solely at our discretion. We reserve the right to deny any refund request without providing additional explanations.

Our services may enter maintenance, updates, or technical repairs at any time. A reasonable maintenance period of approximately 2 to 3 days is established for:

• Infrastructure improvements.
• Bug fixes.
• Updates.
• System optimization.
• Platform protection and security.

During this period, no refunds will be issued.

However, if a service remains:

• More than 50% inaccessible, or
• Completely unusable for the user outside the reasonable maintenance period,

the user may request compensation or a proportional refund only for the lost service time. Compensation may be provided through:

• Service extensions.
• Internal credits.
• Partial refunds.

Synora will determine the appropriate compensation method on a case-by-case basis.

The user agrees NOT to:

• Abuse our services.
• Attempt to breach systems or security.
• Use exploits or vulnerabilities.
• Distribute malicious content.
• Use our services for illegal activities.
• Attempt reverse engineering.
• Clone, copy, mirror, rehost or create a derivative of the website, platform, interface or its endpoints.
• Access the platform through unofficial, modified or custom clients instead of the official website, VS Code extension and CLI, or build, run or distribute any custom client, bot, wrapper or integration against our private or internal endpoints without our prior written permission.
• Probe, scan, exploit or take advantage of any vulnerability, bug, misconfiguration or undocumented behavior of the platform.
• Damage the reputation of the service or community.

The user is fully responsible for all activity conducted through their account, license, or access.

Our platform allows uploading code and text files for AI analysis. To ensure platform security, only the following extensions are permitted:

Any file that is not plain text/code will be automatically rejected. Files are limited to 500 KB per file and a maximum of 5 files per message. A security validation is applied to detect disguised binary content. Failure to comply with these rules or attempting to bypass security filters may result in account suspension.

Reselling Synora products, licenses, or services is allowed.

This does not include API keys or API access, which are strictly personal, single-user and non-transferable and may never be resold or shared — see Section 10 (API Usage, Fair Use and Abuse).

The reseller is fully responsible for:

• Their customers.
• Support provided.
• Payment management.
• Issues arising from reselling activities.

Synora is not responsible for conflicts between resellers and end customers.

Licenses provided by Synora are granted, not sold.

We reserve the right to:

• Revoke licenses in cases of extreme fraud or severe system abuse.
• Limit activations.
• Modify validation systems.
• Suspend access if the stability or security of the service is compromised.

Access to the Synora API and any API key (prefix ntl_live_) is strictly personal, single-user, non-transferable and non-sublicensable. Notwithstanding Section 8, API keys and API access may not be resold, rented, shared, pooled, or otherwise made available to third parties, and may only be used by the individual account holder to whom they were issued.

The following constitute API abuse and are strictly prohibited:

• Reselling, renting, sublicensing or otherwise commercializing your API key or API access to third parties.
• Sharing a key or account across multiple users, clients, applications, servers or organizations.
• Using multiple accounts, keys, emails, IP addresses or proxies to circumvent rate limits, quotas, plan restrictions or abuse detection.
• Sending an abnormal, automated or suspicious volume of requests, or an excessive number of requests per minute beyond the limits of your plan.
• Bulk scraping, harvesting, mirroring or redistributing model outputs at scale.
• Embedding the key in client-side, public, or distributed code where it can be extracted by others.
• Using the API to build, train, or operate a competing or derivative service, or to resell the models' output as a commodity.
• Attempting to bypass, disable or evade quotas, rate limits, brand-protection, identity, or safety filters.
• Any use for illegal, fraudulent, abusive, harassing or otherwise prohibited purposes.

We continuously and automatically monitor request metadata (volume, rate, IP, model, status — never your content) to detect abuse and protect the platform and its users.

All content provided by Synora, including:

• Software.
• Code.
• Designs.
• Logos.
• Branding.
• Systems.
• Infrastructure.
• Files.
• Documentation.

remains the exclusive property of Synora.

The following actions are prohibited:

• Copying.
• Modifying.
• Distributing.
• Decompiling.
• Commercially exploiting any content without prior written authorization.

You must be at least 18 years old (or the age of majority in your jurisdiction) to use the services. The platform — and in particular any uncensored or unfiltered model — is intended for adults only, and by using it you confirm you are of legal age.

Even where uncensored or unfiltered models are offered for legitimate creative, research and personal use, you may not use the services or any output to:

• Generate, request or distribute child sexual abuse material or any content that sexualizes minors.
• Dox, harass, stalk, threaten, or obtain or expose the private data, credentials or identity of real people without their consent.
• Create or improve malware, ransomware, spyware or exploits, or facilitate unauthorized access to systems, networks or accounts.
• Commit or facilitate fraud, phishing, scams, identity theft or other financial crimes.
• Produce disinformation, impersonation intended to deceive, or non-consensual intimate imagery of real people.
• Plan or facilitate violence, terrorism, weapons or explosives, or serious physical harm.
• Send spam, run abusive automation, infringe third-party rights, or otherwise violate applicable law.

All responses are generated by artificial intelligence and may be inaccurate, incomplete, outdated, biased or offensive. Outputs do not represent the views of Synora.

The services and all output are provided “as is” and “as available”, without any warranty as to accuracy, fitness for a particular purpose, or results. Synora is not liable for any decision, action, loss or damage arising from your use of, or reliance on, AI output.

We may collect limited information necessary to operate our services, including:

• Discord usernames.
• Discord IDs.
• Email addresses.
• IP addresses.
• Basic device or browser information.
• Usage and activity data.
• Payment-related information.

Collected information may be used to:

• Manage services and licenses.
• Prevent fraud and abuse.
• Improve our systems.
• Provide technical support.
• Maintain platform security.

We do not sell personal information to third parties. However, we may share information when:

• Required by law.
• Necessary to prevent fraud.
• Necessary to protect our services or users.
• Investigations related to abuse or illegal activities exist.

We take reasonable measures to protect stored information, but no system is completely secure.

By using our services, you acknowledge that:

• There are inherent risks on the internet.
• We cannot guarantee absolute security.
• We are not responsible for breaches caused by third parties, external attacks, or user negligence.

Our services may use cookies, logs, and similar technologies to:

• Improve user experience.
• Analyze traffic.
• Maintain active sessions.
• Detect suspicious activity.

We reserve the right to retain information for as long as we consider necessary for:

• Legal compliance.
• Security.
• Fraud prevention.
• Service operation.

Synora shall not be responsible for financial losses, data loss, direct or indirect damages, service interruptions, external failures, user errors, third-party issues, or misuse of our products.

Indemnification: if you abuse or misuse the services, violate these terms, or break any applicable law or third-party right, you agree to indemnify and hold Synora harmless from any resulting claim, loss, liability or expense (including reasonable legal fees). This obligation applies only to claims arising from your own abuse, misuse or violations.

We reserve the right to:

• Suspend accounts.
• Revoke access.
• Cancel licenses.
• Remove users from our communities.

without prior notice and for any reason, especially in cases involving:

• Fraud.
• Abuse.
• Illegal activities.
• Violations of these terms.

No refunds will be issued in cases of suspension or termination resulting from rule violations.

For support, legal inquiries, or questions related to these terms, you must contact Synora through our official communication channels.